Privacy Policy

1. Information We Collect
हम कौन-सी जानकारी लेते हैं?

Depending on the customer's interaction with our business, we may collect the following information.

Optional information is generally collected only when the customer provides it or when it is required for a particular business/billing purpose.

2. How We Use Customer Information
Customer Information का उपयोग

We may use customer information for the following purposes:

• Receiving and processing orders.
• Verifying payments, preparing invoices and billing documents.
• Arranging product dispatch and delivery.
• Sharing necessary delivery information with transport/courier providers.
• Contacting customers regarding orders and deliveries.
• Handling customer enquiries, complaints, returns and replacements.
• Maintaining business, accounting and transaction records.
• Meeting applicable GST, tax, legal and regulatory requirements.
• Improving our website, services and customer experience (including website analytics).
• Sending relevant promotional or marketing communications, where applicable.

3. Communication
Customer से संपर्क

• We may contact customers through Phone calls, WhatsApp, Email, or other provided communication methods.
• Communication may relate to order confirmation, payment verification, dispatch, delivery tracking, customer support, returns, or business updates.
• Customers may request to opt out of promotional communications.

4. Sharing Information With Third Parties
Third Party के साथ Information Sharing

We may share necessary customer information with trusted third parties where required for legitimate business or legal purposes, including:

• Transport / Travels / Courier / Logistics Providers: For dispatching and delivering customer orders.
• Banks / Payment Service Providers: For payment processing or verification.
• Accounting / GST / Tax Professionals: For accounting, invoicing, tax and compliance purposes.
• Government / Legal Authorities: Where disclosure is required by applicable law, regulation, legal process or lawful government request.
• Website / Technical / Analytics Providers: Where required to operate, maintain, secure, analyse or improve the website.

We do not sell customer personal information. We do not intentionally share customer information with unrelated third parties unless required for legitimate business purposes or as required by law.

5. Cookies
Cookies का उपयोग

Our website may use cookies and similar technologies to remember website settings, understand traffic, analyse performance, and improve SEO and user experience. Customers can manage or disable cookies through their browser settings, though disabling them may affect some functionality.

6. Website Analytics

We may use website analytics and technical tools (such as Google Analytics or Google Search Console) to collect technical or usage information like pages visited, device/browser information, traffic sources, and website interaction data. This information is used to improve website performance, SEO, security, and user experience. Third-party services may have their own privacy policies.

7. Payment Information

We may receive transaction-related information necessary to confirm customer payments. We do not intentionally collect or store sensitive banking credentials such as passwords, UPI PINs, ATM PINs or banking passwords. Customers should never share their UPI PIN, OTP, banking password or other confidential authentication information with Padma Enterprises or anyone claiming to represent the business.

8. Data Security

Padma Enterprises takes reasonable measures to protect customer information against unauthorized access, misuse, loss or disclosure. However, no method of transmission or storage over the internet can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their own account, device and communication information.

9. Data Retention
Information कितने समय तक रखी जा सकती है?

Customer information may be retained for as long as reasonably necessary for order processing, customer service, accounting, GST/tax compliance, legal requirements, business records, and dispute resolution. When information is no longer required, it may be deleted or securely disposed of according to applicable legal and business requirements.

10. Customer Privacy Rights
Customer के Privacy Rights

Subject to applicable law, customers may contact Padma Enterprises to:

• Ask what personal information may be held about them.
• Request correction or updating of inaccurate information.
• Request deletion of information where applicable.
• Opt out of promotional communications.
• Ask questions about how their information is used.

Certain information may need to be retained where required for legal, tax, accounting or other legitimate purposes.

11. Children's Privacy & 12. Third-Party Websites

• Our website and wholesale business are not specifically directed toward children, and we do not knowingly collect personal information from children.
• Our website may contain links or references to third-party websites or services. Padma Enterprises is not responsible for the privacy practices of external websites. Customers should review the privacy policies of third-party websites before providing personal information.

13. Changes to This Privacy Policy

Padma Enterprises may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements. The updated version will be published on this website along with the applicable Last Updated date.