Terms & Conditions

1. Business Information

Padma Enterprises Ajmer is engaged in the wholesale business of artificial flowers, Genda Ladi, Toran, decorative garlands and related decorative products.

2. Product Information
Product की जानकारी

• We make reasonable efforts to display accurate product information, including product names, sizes, colours, designs, specifications and prices.
• However, product information may change depending on stock, manufacturing batches and availability.
• Product images shown on the website are primarily for reference purposes.

3. Product Colour, Size & Appearance Variation
Product में Variation

Actual products may have minor variations in:

• Colour
• Size
• Shape
• Design
• Appearance
• Manufacturing/batch characteristics

Such differences may occur due to manufacturing batches, lighting, photography and screen/display settings. Therefore, website images should be considered a reference and not an absolute representation of every individual piece.

4. Prices & Availability
Price एवं Availability

• All product prices, availability, colours, designs and specifications are subject to change without prior notice.
• The final price applicable to an order will be confirmed by Padma Enterprises before order confirmation.
• If a website error causes an incorrect price or product information to be displayed, Padma Enterprises reserves the right to correct the information before order confirmation.

5. Order Changes
Order में बदलाव

• Customers may request changes to quantity, colour, model, size or other order details before the order is finalized/confirmed.
• Once the order has been confirmed, changes are generally not permitted because product preparation may already have started.
• Customers are responsible for checking their order details before confirmation.

6. Payment Terms
Payment Rules

• Cash on Delivery (COD) is not available.
• For small orders, full payment may be required before dispatch.
• For large/bulk orders, generally 20–25% advance payment may be required to begin product preparation. The remaining payment must be received before dispatch.
• An order is considered confirmed only after the applicable payment has been successfully received and verified.
• A payment screenshot alone does not constitute payment confirmation if the payment has not actually been received/verified.

7. Payment Methods

Padma Enterprises may accept various payment methods, including:

• UPI (Google Pay, PhonePe, etc.)
• Bank Transfer (NEFT, RTGS)
• Other mutually agreed payment methods

8. GST & Billing Documents
GST / Invoice

GST details are optional unless required for the customer's particular transaction/billing requirement. Where applicable, customers may provide:

• GST Number
• PAN / Aadhaar
• Udyam/Udyam Registration details
• Other required billing information

Customers are responsible for providing accurate billing information. GST invoice/billing documentation will be issued after the relevant order/payment process as applicable.

9. Delivery & Shipping

• Delivery is available across India through suitable transport, travels, courier or logistics services.
• Customers may choose a preferred transporter/courier or request Padma Enterprises to select a suitable option.
• Shipping/freight charges are generally payable by the customer.
• Delivery timelines are estimates and may vary due to destination, transporter, courier, holidays, weather, route conditions and other circumstances.

10. Third-Party Transport & Courier

Once the goods have been correctly dispatched through a third-party transport/courier service, delays caused by the third-party carrier may be outside Padma Enterprises' direct control. Padma Enterprises will, where reasonably possible, provide shipment details and assist the customer with tracking/support.

11. Product Claims

• Customers must report damaged, defective, wrong or missing products/quantity within 2 days of receiving the order.
• Relevant photo/video evidence may be required.
• Claims are handled according to the Padma Enterprises Return & Refund Policy.

12. Website Errors

While we attempt to keep website information accurate, technical, typographical or other errors may occasionally occur. If the website displays an incorrect price, product description, stock status, product specification, or other information, Padma Enterprises reserves the right to correct such information before order confirmation.

If an order has not yet been confirmed, Padma Enterprises may contact the customer to clarify or correct the information.

13. Intellectual Property
Copyright एवं Intellectual Property

All website content, including but not limited to Logo, Brand/business name, Product photographs, Product descriptions, Website text, Graphics, Designs, and Other original website material is protected by applicable intellectual property rights.

No person or business may copy, reproduce, modify, republish, distribute or commercially use such content without prior written permission from Padma Enterprises, except where permitted by applicable law.

14. Customer Responsibilities
Customer की जिम्मेदारी

Customers must provide accurate information, including Name, Mobile number, WhatsApp number, Delivery address, City, State, PIN Code, and Billing information where applicable.

Customers must not:

• Provide false or misleading information.
• Misuse another person's identity or information.
• Use the website for illegal purposes.
• Attempt to disrupt or damage the website.
• Use website content without authorization.
• Submit fraudulent payment/order information.

15. Order Confirmation & Privacy

• An order becomes confirmed only after the required payment has been received and verified and the order has been accepted/confirmed by Padma Enterprises.
• Submission of an enquiry, WhatsApp message, call or payment screenshot does not automatically constitute a confirmed order.
• Customer information is handled according to our Privacy Policy. Please refer to the Privacy Policy for information about collection, use, storage and sharing of personal data.

16. Limitation Regarding External Services & Changes

• Transport, courier, payment, hosting, analytics and other third-party services may operate under their own terms and policies. Padma Enterprises is not responsible for matters exclusively caused by third-party service providers beyond its reasonable control.
• Padma Enterprises reserves the right to update or modify these Terms & Conditions when necessary. Updated terms will be published on this website with the applicable revision date.

17. Governing Law & Jurisdiction
लागू कानून एवं Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India. Subject to applicable law, disputes relating to these Terms & Conditions shall be subject to the jurisdiction of Ajmer, Rajasthan.