Shipping & Delivery Policy

1. Order Processing & Dispatch
ऑर्डर तैयार करने और भेजने का समय

• Ready stock orders may be dispatched on the same day, wherever possible.
  (Ready stock होने पर order को संभव होने पर same day dispatch किया जा सकता है।)
• Normally, orders are dispatched within 1–2 working days after payment/order confirmation.
  (सामान्यतः payment/order confirmation के बाद 1–2 working days में dispatch किया जाता है।)
• If the product needs to be prepared according to the required quantity, colour, model or specification, dispatch time may vary depending on the product and quantity.
  (यदि customer की requirement के अनुसार माल तैयार करना हो, तो dispatch time अलग हो सकता है।)
• Bulk and large quantity orders may require additional preparation time.
  (Bulk/large quantity orders में अतिरिक्त preparation time लग सकता है।)
• Customer will be informed about the expected dispatch timeline where necessary.

2. Delivery Across India
पूरे भारत में डिलीवरी

Padma Enterprises Ajmer provides delivery arrangements across India. Customers from any city or state may contact us for available delivery options.
पूरे भारत में delivery उपलब्ध है। किसी भी city/state से customer हमसे contact करके अपने location के लिए available transport/courier option की जानकारी ले सकता है।

3. Transport & Courier Options
Transport एवं Courier

Depending on the destination, order size and customer preference, shipments may be sent through transport, travels or courier services. Some commonly used services include:

• Rajasthan: Shree Baksar Balaji Cargo, Jai Shankar Transport
• Madhya Pradesh / Maharashtra routes: Shreenath Cargo, Baba Travels
• UP routes including Agra/Gwalior: Om Sai Travels
• All India Transport: TCI Express Ltd., Allcargo Logistics
• Courier services: DTDC, India Post and other professional courier companies depending on the destination.

The available transporter/courier may change depending on route, availability, destination and shipment type.

4. Customer's Preferred Transporter
Customer की पसंद का Transport

Customers may provide their preferred transporter, courier or travels service. If the customer does not specify a transporter, Padma Enterprises may select a suitable transport/courier service based on the destination and shipment requirements.
Customer अपना preferred transporter/courier बता सकता है। यदि customer कोई preference नहीं देता है, तो हम suitable transporter/courier चुन सकते हैं।

5. Estimated Delivery Time
अनुमानित डिलीवरी समय

Delivery time is an estimate and is not guaranteed. Actual delivery time may vary depending on destination, route, holidays, weather and other circumstances.

• Rajasthan: Generally next-day delivery may be possible.
• MP / Maharashtra / UP: Approximately 2–3 days on many routes.
• Other parts of India: Delivery may take approximately 5–8 days or more depending on the destination.
• Remote destinations: Parts of Odisha, Assam, Chennai, Kerala and other distant locations may require additional transit time.

6. Shipping & Freight Charges
Shipping / Freight Charges

• All applicable transport, freight, courier and delivery charges are generally payable by the customer.
• In certain small sample cases, Padma Enterprises may choose to bear the courier cost at its discretion.
• For multiple or larger sample orders, courier/shipping charges will be payable by the customer.
• For bulk or large orders, all applicable shipping/freight charges remain the customer's responsibility. Padma Enterprises does not normally pay shipping/freight charges on behalf of customers.

7. Delivery Through Transport/Travels
Transport/Travels से Delivery

Where goods are sent through local transport or travels services, customers may collect the shipment from the transport office. In some cases, the transporter/travels may provide local delivery to the customer's location depending on their service. Any applicable delivery/transport charges shall be payable by the customer.

8. Home Delivery Through Logistics Providers
Home Delivery

Where available, logistics providers such as TCI Express or Allcargo Logistics may provide delivery to the customer's address according to their service coverage. Actual delivery method depends on the destination and carrier.

9. Advance Payment & No COD
Advance Payment और COD

• Cash on Delivery (COD) is not available.
• Small orders may require full payment before dispatch.
• For large/bulk orders, generally 20–25% advance payment may be required to start product preparation.
• The remaining payment must be received before dispatch. An order is not considered confirmed until the applicable payment has been received and verified.

10. Delivery Information & Tracking
Tracking / LR / Bilty

After dispatch, Padma Enterprises will share available shipment information with the customer through WhatsApp, including:

• Transport/Travels name
• LR/Bilty number or Courier tracking number
• Available transporter/courier contact details

11. Customer Information Required
Customer से आवश्यक जानकारी

For successful delivery, customers should provide:

• Full Name, Mobile Number & WhatsApp Number (Required)
• Complete Delivery/Billing Address including City, State, PIN Code (Required)
• Firm/Business Name, GST Number, PAN/Aadhaar/Udyam (Optional, where required for billing)
• Preferred Transporter (Optional)

12. Delayed Delivery / Unsuccessful Contact
Customer से संपर्क न होने पर

• If the customer does not answer the phone, the transporter may attempt to contact the customer again on the following day or within the next 2–3 days.
• If the customer does not collect the goods from the transport office, applicable transport/storage/handling charges may be payable by the customer.
• If incorrect address or contact information is provided by the customer, the resulting delivery issue will be the customer's responsibility.
• Padma Enterprises generally does not call back dispatched goods merely because the customer has not collected them.

13. Delays Due to Circumstances Beyond Control
अनियंत्रित परिस्थितियों के कारण देरी

Delivery timelines may be affected by Sundays, public holidays, heavy rain, flood, road closures, strikes, transport disruptions, route restrictions, or operational issues. Therefore, all delivery timelines are estimated and not guaranteed.

14. Delivery Damage / Shortage / Wrong Product
Damaged, Short or Wrong Product

If goods are received damaged, defective, short in quantity, or the wrong product/colour is received, the customer must contact Padma Enterprises within 2 days of receiving the order. For a damaged parcel, the customer should provide clear photos/videos of the parcel and product for verification. Where the damage is caused during transportation, the customer may also need to coordinate with the relevant transporter/courier according to its applicable claim process. For genuine and verified issues, Padma Enterprises will provide an appropriate solution according to its Return & Refund Policy.