Return & Refund Policy

1. When Return/Replacement Is Accepted
Return / Replacement कब स्वीकार होगा?

Return or replacement may be considered only in genuine cases such as:

• Product received damaged or defective
• Wrong product sent by Padma Enterprises
• Wrong colour sent by Padma Enterprises
• Verified shortage/missing quantity in the shipment

Return is not accepted merely because the customer does not like the product quality, changes their mind or wants a different colour/model after order confirmation.

2. Two-Day Complaint Period
2 दिन के अंदर शिकायत

• Customers must report any damaged, defective, wrong or missing product/quantity within 2 days of receiving the order.
• Claims reported after 2 days may not be accepted.
• Customer को order receive होने के 2 दिनों के अंदर complaint करनी होगी।

3. Photo/Video Evidence
Photo / Video जरूरी

For damaged parcels, defective goods, wrong products or other claims, customers must provide clear photographs and/or videos showing the issue. Photo/video evidence is mandatory for verification.

4. Verification & Approval Process
Complaint Process

The return/replacement process generally follows:

Customer को product वापस भेजने से पहले Padma Enterprises से approval लेना आवश्यक है।

5. Return Condition
Product Return की Conditions

Where a return is approved:

• Product must be unused.
• Product must not be washed, modified or altered.
• Product should be returned in its original packing wherever reasonably possible.
• Invoice/order details should be provided.
• Customer must obtain return approval before dispatching the product.
• A return sent without prior approval may not be accepted.

6. Return Shipping
Return का Shipping Charge

For an approved genuine return/replacement:

• The customer will initially arrange and pay the applicable return courier/transport charges.
• After verification, eligible return shipping charges may be adjusted/reimbursed by Padma Enterprises, subject to the circumstances and approval of the claim.

7. Replacement

• Replacement is the primary resolution for a genuine and verified issue.
• Where replacement is approved, Padma Enterprises aims to provide the replacement within 7 days, subject to product availability and logistics.
• Replacement delivery/shipping charges may be handled according to the situation.

8. Small Quantity Damage / Missing Quantity
कम Quantity में Damage / Missing होने पर

• If only a small number of packets/items are damaged or missing, physical return/replacement may not be arranged.
• For example, if a large shipment contains a few affected packets, Padma Enterprises may provide a refund/adjustment for the actual quantity that is verified as damaged or missing.
• The refund/adjustment will relate only to the affected quantity, not the entire order.

9. Refund

Where a refund is approved, the refund will be made using a suitable payment method such as:

• UPI
• Bank transfer
• Other mutually suitable payment method

• Approved refunds will generally be processed within 7 working days.
• Refund for a damaged/missing quantity will be limited to the product value of the verified affected quantity.

10. Bulk Orders

Bulk orders are generally not eligible for cancellation or return due to change of mind, preference, quantity requirement or product selection.

However, genuine issues such as:

• Damaged/defective goods
• Wrong product
• Wrong colour
• Verified missing/short quantity

may be considered according to the verification and claim process described in this policy.

11. Non-Returnable Situations
किन परिस्थितियों में Return नहीं होगा?

Return/replacement will generally not be accepted where:

• Customer simply changes their mind.
• Customer does not like the product after receiving it.
• Customer ordered the wrong quantity.
• Customer wants to change the colour after order confirmation.
• Customer wants to change the model after order confirmation.
• Customer provides a return claim after the specified 2-day period.
• Product has been used, modified, washed or altered.
• Product is returned without prior approval.
• The issue is not supported by reasonable evidence where evidence is required.

12. Order Cancellation

• Customers are requested to carefully review their order before making payment.
• Because products may be prepared according to customer requirements after an order is received, order cancellation is generally not allowed after order confirmation.
• Cancellation after dispatch is not permitted.
• In exceptional circumstances, Padma Enterprises may, at its discretion, accept a cancellation. Where such cancellation is approved, the applicable advance amount may be refunded without a cancellation deduction.